Skismi Privacy Policy

At Skismi, we are committed to protecting the privacy and security of our clients and their customers. This Privacy Policy explains how we collect, use, share, and protect personal information in connection with our AI-driven cart recovery and lead reactivation services. Last updated: May 29, 2025.

1. Information We Collect

We collect personal information to provide our services, including:

  • Contact Information: Names, email addresses, and phone numbers provided by clients or their customers via pre-checkout consent forms or e-commerce integrations.
  • Shopping Data: Cart contents, browsing history, and purchase preferences collected through our integrations with e-commerce platforms (e.g., Shopify).
  • Business Information: Client company names, website URLs, and monthly visitor data submitted via our demo request form.
  • Technical Data: IP addresses, browser types, and device information collected automatically when using our website or services.
  • Communication Data: Responses to AI-generated SMS or email campaigns and interactions with our AI chatbot or receptionist.

2. How We Use Your Information

We use personal information to deliver and improve our services, including:

  • Generating personalized AI-driven SMS and email messages for cart recovery and lead reactivation.
  • Analyzing store data to build product knowledge bases and optimize messaging.
  • Providing analytics and performance reports to clients.
  • Communicating with clients about demos, support, or account updates.
  • Enhancing our website and services through technical data analysis.

3. How We Share Your Information

We do not sell personal information. We may share information with:

  • Service Providers: Third-party vendors (e.g., SMS gateways, cloud hosting) who assist in delivering our services, bound by confidentiality agreements.
  • E-commerce Platforms: Partners like Shopify to facilitate integrations, with data shared only as necessary.
  • Legal Authorities: When required by law or to protect our rights, safety, or property.

4. Data Protection

We implement industry-standard security measures, including encryption, access controls, and regular audits, to protect personal information. However, no system is completely secure, and we cannot guarantee absolute protection.

5. Your Rights

Depending on your location, you may have rights under laws like GDPR or CCPA, including:

  • Access: Request a copy of your personal information.
  • Correction: Update inaccurate data.
  • Deletion: Request removal of your data, subject to legal obligations.
  • Opt-Out: Unsubscribe from SMS or email communications via the opt-out link or by replying “STOP” to SMS messages.
  • Non-Discrimination: We will not discriminate against you for exercising your rights.

To exercise these rights, contact us at contact@skismi.com. We will respond within 30 days (or as required by law).

6. Cookies and Tracking

Our website uses cookies to enhance user experience and analyze performance. These include:

  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: Track site usage to improve services.

You can manage cookie preferences via your browser settings. Disabling cookies may affect website functionality.

7. SMS Consent and TCPA Compliance

Skismi’s services include SMS communications, which require explicit consent collected via our two-stage pre-checkout opt-in process. You may opt out at any time by replying “STOP” to any SMS message. We comply with the Telephone Consumer Protection Act (TCPA) to ensure lawful communications.

8. International Data Transfers

As a US-based company, we may transfer data to the United States or other regions. For EU/UK users, we use safeguards like Standard Contractual Clauses to comply with GDPR.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised date.

10. Contact Us

For questions about this Privacy Policy or your data, please contact:

  • Email: contact@skismi.com
  • Phone: +1 (727) 346-6423
  • Address: 101 Bayshore Drive Northeast #7, St. Petersburg, FL 33701

You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.